Frequently Asked Questions
How long does it take to send my first email?
About 2-3 weeks from the day we start working together...
- Initial Consultation/Demo and Needs Analysis (~60 mins)
- Solutions Presentation (~30 mins)
- Onboarding (8 business days and 30-60 mins of your time, not including training time)
- Launch! (10 minutes)
What do I need to do to get started?
As long as you have an online web store that sells wine, you have what you need. That and a subscribers list.
Do I have to learn a new system/platform?
Only if you want to. We offer products and services that varies in scope of work. You can manage the campaigns yourself with your custom drag and drop template or request a fully managed product and we can handle the rest. Some of our clients only call us when they have questions, others request on us on a weekly, even daily basis.
- $$$ Full Service
- $$ Hybrid Service
- $ Self Service
What Ecom providers do you integrate with?
vinSuite, WineDirect, and Commerce 7 are the ecom providers that we currently integrate with (and we're in the process of an Orderport integration!). If you'd like to learn more information about our AutoSync integrations, how they work and why they're awesome, read on here.
Do you only work with wineries?
As odd as it may sound... yes we serve the wine industry exclusively.
Do you have examples of your work?
Sure do. And our client list is quite impressive. You can see our portfolio in the main nav bar or just click here.
Does our winery need to use vinSuite, WineDirect, or Commerce 7 to use your services?
It’s not required but it is a really great bonus to have our integrations do the list management work for you.
Is there a commitment?
Yes. In this industry, everything seems to get better with time. We require 12 month contract commitments. Cancel anytime. We just like to make sure that you give us enough time to help you delight your subscribers and see a return on your investment.
How much does it cost?
Pricing varies depending on the scope of service. You can expect to pay anywhere from $300 to $1,000+ per month. After our strategy discussion we’ll identify a target budget and provide a solution that meets you where you are at and designed to take you where you want to go.
Are you guys awesome?
Yes. Of course.